Best Western Plus of Birch Run/Frankenmuth

Great Location, they didn't communicate that we were staying in a "motel" portion of the Hotel, I was expecting a Hotel more for safety reasons as a single mother traveling alone with her children. I was very excited for the Pool & Hot tub however Hot tub was down, as I understand things happen, some sort of notice via email, or by phone would be nice, or a discount of some sort! I paid expecting to be able to sit in hot tub, while kids played in pool. I honestly would have cancelled & stayed at another Hotel had I known in time. But room was decent, beds were very comfy. I appreciated the blankets almost like a down alternative instead of those weird scratchy hotel blankets!

We like having the pool and the hot tub, it was nice having breakfast, Personnel was very nice very personal.Rooms we're clean and nice having air conditioning I like the amount of bathrooms that you have around the facility, but should be offered more towels when we're in the pool area, I liked having the sink separate from the toilet and shower, it was a nice that we left a note to lady who cleaned their room she left me shampoo and conditioner

I thought the breakfast was good but maybe some things more in line with a keto diet or low carb diet would be great. Location was great.

We were pleasantly surprised with how spacious the room was. The beds were comfortable and the location of the hotel was perfect. 2 minutes to the outlet mall, beside a grocery store and only 10 minutes from Frankenmuth with lots of restaurants around you.

Check in was quick and easy, property was clean and well maintained inside and out, we enjoyed having a bar available as many places nearby seem to close early. The bartender and rest of the staff were super friendly.